This Privacy Policy explains how Manore handles personal information when you visit, interact with, or purchase from our website.

Last updated: 19 August 2026

This Privacy Policy applies to the website www.manore.in (the “Website”), operated by Haus of Him Lifestyle Private Limited (“Manore”, “we”, “us”, or “our”). By using the Website, creating an account, contacting us, subscribing to communications, or placing an order, you acknowledge the practices described below.

1. Information We Collect

Depending on how you interact with Manore, we may collect the following categories of information:

• Identity and contact information: name, email address, mobile number, billing address, shipping address, and similar details.
• Order and transaction information: products purchased, order value, payment status, delivery status, returns/replacement requests, and customer service history.
• Payment-related information: payment method and transaction references. Full card, UPI, or banking credentials are generally processed directly by authorised payment service providers and are not intended to be stored by Manore.
• Account information: login credentials, preferences, saved addresses, wishlist or other account settings, where these features are available.
• Skin profile information: responses you provide through our skin assessment tool (such as skin type, concerns, and age range), used to recommend suitable products.
• Device and usage information: IP address, browser type, device identifiers, pages viewed, interactions, referring URLs, and similar technical or analytics information.
• Marketing and preference information: communication preferences, responses to campaigns, survey responses, and information you voluntarily provide.
• Customer support content: emails, chats, calls, photographs, videos, or other evidence submitted in connection with an order, delivery, product issue, or complaint.

2. How We Use Your Information

• To process, confirm, fulfil, deliver, and track orders.
• To process payments, refunds, replacements, and resolve transaction issues.
• To communicate order updates, service notices, and customer support responses.
• To create and manage your account and preferences.
• To generate and improve personalised skincare recommendations based on information you provide, including through our skin assessment tool.
• To improve our Website, products, services, customer experience, and business operations.
• To detect, prevent, and investigate fraud, misuse, security incidents, or unlawful activity.
• To comply with applicable legal, tax, accounting, regulatory, and consumer protection obligations.

To send marketing communications where permitted and in accordance with your preferences. You may opt out of promotional communications at any time using the unsubscribe option or by contacting us.

Promotional messages sent via WhatsApp or SMS are sent only where you have provided consent, in line with TRAI’s regulations on commercial communications.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to keep the Website functional, remember preferences, understand traffic and usage, measure campaign performance, and improve the customer experience. Some of these technologies may be provided by analytics, advertising, social media, or e-commerce service providers. Where required, you may manage non-essential cookies through the choices made available on the Website or through your browser settings.

4. How We Share Information

We may share personal information only where reasonably necessary for the purposes described in this Policy, including with:

• Payment gateways, banks, and payment processing partners.
• Warehousing, courier, logistics, delivery, and order-tracking partners.
• Our skin assessment / diagnostic technology partner, to generate and improve product recommendations.
• Website hosting, e-commerce, cloud storage, customer support, CRM, analytics, email, SMS, WhatsApp, and marketing service providers.
• Professional advisors such as accountants, auditors, legal advisors, insurers, and consultants.
• Government authorities, regulators, courts, law-enforcement bodies, or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, property, or prevent fraud.
• A successor or prospective successor in connection with a merger, acquisition, restructuring, financing, transfer of business, or similar corporate transaction, subject to applicable law.

We do not sell or rent personal information for monetary consideration. Our service providers are expected to process information only for authorised purposes and subject to appropriate contractual or legal obligations.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, resolve disputes, prevent fraud, maintain business and transaction records, and comply with applicable legal, tax, accounting, consumer protection, and regulatory requirements. Retention periods may vary depending on the nature of the information and the purpose of processing.

6. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online system or method of transmission can be guaranteed to be completely secure, and you use the Website at your own risk to the extent permitted by law.

7. Your Choices and Rights

Subject to applicable law and the availability of the relevant legal right, you may be entitled to request access to information about your personal data, correction of inaccurate or incomplete information, erasure of information no longer required for a lawful purpose, withdrawal of consent for consent-based processing, or grievance redressal. You may also opt out of promotional emails or messages at any time.

To make a privacy request, contact us using the details in Section 13 below. We may need to verify your identity before acting on a request.

8. Children

The Website and Manore products are intended for adults. We do not knowingly seek to collect personal information from children in a manner prohibited by applicable law. If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action.

9. Third-Party Links and Services

The Website may contain links to or integrations with third-party websites, applications, payment gateways, social media platforms, or services. Their privacy practices are governed by their own policies, and Manore is not responsible for their independent privacy practices.

10. Cross-Border Processing

Some service providers may process or store information outside India. Where this occurs, we will handle such transfers in accordance with applicable law and any restrictions or requirements prescribed by competent authorities from time to time.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. The revised version will be posted on the Website with an updated “Last updated” date. Where required, we may provide additional notice or seek fresh consent.

12. Alignment with India’s Data Protection Law

India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 are being brought into force in phases. The substantive provisions relating to consent, notice, data principal rights, and breach notification are scheduled to take effect from 13 May 2027. While these provisions are not yet in force, Manore intends to align its data-handling practices with the Act’s principles ahead of that date, and this Policy will be updated as further provisions come into effect.

13. Contact and Grievance Redressal

For privacy questions, requests, or grievances, please contact:

Company: Haus of Him Lifestyle Private Limited

Email: contact@manore.in

Customer Care: contact@manore.in

Registered Office: 1-19-090, Sancharpuri Colony Phase 1, New Bowenpally, Hyderabad-500011

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints will be acknowledged within 48 hours of receipt and resolved within 1 month.