Last updated: 19 August 2026

At Manore, we take product quality and fulfilment seriously. Because skincare and personal-care products are hygiene-sensitive and may be exposed to contamination after delivery or opening, we do not accept returns or exchanges simply because you changed your mind or the product did not match a personal preference.

1. No Change-of-Mind Returns or Exchanges

We do not accept returns, refunds, or exchanges for reasons such as change of mind, ordering the wrong product or quantity, dislike of fragrance or texture, personal preference, or product compatibility, except where required by applicable law.

For hygiene and safety reasons, opened, used, tested, or unsealed products cannot be returned for resale.

2. When We Will Help

Please contact us if you receive:

• A product that is damaged, leaking, or defective on arrival.
• An expired product.
• The wrong product or wrong variant.
• A package with a missing item or materially incorrect quantity.
• A product that is materially different from what was ordered or described on the Website.
• Any other issue for which a remedy is required under applicable consumer law.

3. Reporting Period

Please report an eligible issue within 7 (seven) days of delivery. For visible transit damage, leakage, tampering, missing items, or incorrect products, we recommend contacting us within 48 hours so that we can investigate with the courier promptly. Delays in reporting may make verification more difficult, but nothing in this Policy limits rights that cannot legally be waived.

4. What We Need From You

To help us review your request quickly, please send:

• Order number and the mobile number/email used to place the order.
• A clear description of the issue.
• Clear photographs of the product, outer packaging, shipping label, batch number, and expiry/manufacturing details where relevant.
• An unboxing video, if available, particularly for damaged, tampered, empty, missing-item, or incorrect-product claims.

Please keep the affected product and all original packaging until the claim is resolved, as we may request a reverse pickup or additional verification.

5. Review and Resolution

Once we receive the required information, our team will review the request. If the claim is accepted, our preferred resolution will generally be a replacement of the affected product at no additional charge. If a replacement is unavailable, impractical, or another remedy is required under applicable law, we may provide a refund to the original payment method or another mutually agreed resolution.

6. Refund Timelines

Where a refund is approved, Manore will initiate it within [2–5 BUSINESS DAYS] after approval or, where a return pickup is required, after the returned product is received and verified. The time taken for the refund to appear in your account may vary depending on your bank, card issuer, UPI app, wallet, or payment gateway and is outside Manore’s direct control.

For orders paid via Cash on Delivery, since there is no original electronic payment method to refund to, we will contact you to collect bank account or UPI details and process the refund accordingly.

7. Cancellations

Orders that have already been dispatched cannot be cancelled. If you contact us before dispatch, we may attempt to cancel or modify the order on a best-efforts basis, but cancellation is not guaranteed. If Manore cancels a prepaid order because of stock unavailability, serviceability, payment verification, pricing error, or another legitimate reason, the amount paid for the cancelled items will be refunded to the original payment method.

8. Skin Reactions / Individual Compatibility

Skincare can perform differently from person to person. A product not suiting an individual preference or skin response does not by itself qualify for a return or refund, except where the product is defective, unsafe, misdescribed, or a remedy is otherwise required by law. Please stop using a product if you experience irritation or an adverse reaction and seek appropriate medical advice where necessary. For product-safety concerns, contact us with the product batch details so that we can investigate.

9. Contact Us

For return, replacement, or refund support:

Email: contact@manore.in